General Terms and Conditions

Provider Information

• Karel Křesťan
• Registered Address: Kloboučnická 1602/10, Praha, 140 00
• Company ID (IČO): 18023223
• VAT Number (DIČ): CZ9707122327
• Contact Email: apartman.krestan@gmail.com

1. Scope of Application

These General Terms and Conditions ("Terms") govern the contractual relationship between the accommodation provider ("Provider") and the guest ("Guest") for the provision of short-term accommodation services at Apartment Flora Prague, located at Kloboučnická 1602/10, Prague, Czech Republic.

2. Conclusion of the Accommodation Contract

• The accommodation contract ("Contract") is concluded when the Guest receives a booking confirmation from the Provider, either through the Provider's website, Smoobu booking engine, or via email.
• By making a reservation, the Guest acknowledges and agrees to these Terms, which are an integral part of the Contract.

3. Services Provided

• The Provider agrees to provide the Guest with temporary accommodation in a furnished room or apartment, including the following services:

  • Utilities (electricity, water, heating)
  • Wi-Fi internet access
  • Weekly cleaning service
  • Provision of bed linen and towels
• Additional services may be available upon request and may incur extra charges.

4. Prices and Payment

• Accommodation prices are listed on the Provider's website and are inclusive of VAT. Prices do not include the local city tax, which is charged separately in accordance with Prague City Hall regulations.
• Payment is due at the time of booking unless otherwise agreed. Accepted payment methods include credit/debit cards and bank transfers.
• The Provider reserves the right to require a security deposit to cover potential damages. The amount and terms of the deposit will be communicated prior to check-in.

5. Cancellation and Refund Policy

• The Guest may cancel the reservation under the following conditions:

  • Cancellation more than 14 days before arrival: Full refund
  • Cancellation 14 days or less before arrival: 50% of the total price will be charged
• In case of no-show or early departure, the full amount of the reservation will be charged.
• The right of withdrawal within 14 days does not apply to accommodation services for specific dates, in accordance with § 1837(j) of the Czech Civil Code.

6. Check-In and Check-Out

• Check-in time is from 15:00 on the day of arrival.
• Check-out time is by 11:00 on the day of departure.
• Early check-in or late check-out may be available upon request and may incur additional charges.

7. Guest Obligations

• The Guest agrees to:

  • Comply with the house rules provided upon arrival
  • Use the accommodation and its facilities responsibly
  • Refrain from causing disturbances to other guests or neighbors
  • Report any damages or issues promptly to the Provider
• The Guest is liable for any damages caused to the property during their stay.

8. Provider's Rights

• The Provider reserves the right to:

  • Enter the accommodation in case of emergency or for necessary maintenance
  • Terminate the Contract without notice if the Guest violates these Terms or the house rules

9. Liability

• The Provider is not liable for:

  • Personal belongings left unattended in the accommodation
  • Injuries or accidents occurring within the accommodation, unless due to Provider's negligence
• The Guest is advised to secure personal travel insurance.

10. Personal Data Protection

• The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and Czech data protection laws.
• Personal data collected during the booking process is used solely for the purpose of fulfilling the Contract and legal obligations.
• The Guest has the right to access, rectify, or request deletion of their personal data.

11. Governing Law and Dispute Resolution

• These Terms and the Contract are governed by the laws of the Czech Republic.
• Any disputes arising from the Contract shall be resolved amicably. If an agreement cannot be reached, disputes may be submitted to the Czech Trade Inspection Authority (Česká obchodní inspekce) or resolved through the EU's online dispute resolution platform: [object Object]

12. Final Provisions

• These Terms are effective as of the date stated above and remain valid until amended or replaced.
• The Provider reserves the right to amend these Terms. Any changes will be communicated to the Guest in a timely manner.